dismissed H-1B Case: Business Management
Decision Summary
The appeal was dismissed because the petitioner failed to demonstrate that the proffered position of Business Operations Manager qualifies as a specialty occupation. The AAO determined the petitioner's reliance on the O*NET profile for 'Business Continuity Planners' was misplaced as the duties did not align. The evidence did not establish that the position normally requires a minimum of a bachelor's degree in a specific specialty for entry.
Criteria Discussed
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U.S. Citizenship and Immigration Services Non-Precedent Decision of the Administrative Appeals Office Date: SEPT. 20, 1984 In Re: 31683783 Appeal of California Service Center Decision Form 1-129, Petition for a Nonimmigrant Worker (H-lB) The Petitioner seeks to employ the Beneficiary under the H-lB nonimmigrant classification for specialty occupations. See Immigration and Nationality Act (the Act) section 101(a)(15)(H)(i)(b), 8 U.S.C. § 1101(a)(15)(H)(i)(b). The H-lB program allows a U.S. employer to temporarily employ a qualified foreign worker in a position that requires both: (a) the theoretical and practical application of a body of highly specialized knowledge; and (b) the attainment of a bachelor's or higher degree in the specific specialty (or its equivalent) as a minimum prerequisite for entry into the position. The Director of the California Service Center denied the petition, concluding the record did not establish the Petitioner's proffered job qualified as a specialty occupation under section 101 (a)(15)(H)(i)(b) of the Act. The matter is now before us on appeal pursuant to 8 C.F.R. § 103.3. The Petitioner bears the burden of proof to demonstrate eligibility by a preponderance of the evidence. Matter ofChawathe, 25 l&N Dec. 369, 375-76 (AAO 2010). We review the questions in this matter de novo. Matter of Christo 's, Inc., 26 I&N Dec. 537, 537 n.2 (AAO 2015). Upon de novo review, we will dismiss the appeal. I. LAW The Act at Section 214(i)(l), 8 U.S.C. § 1184(i)(l), defines the term "specialty occupation" as an occupation that requires: (A) the theoretical and practical application of a body of highly specialized knowledge, and (B) attainment of a bachelor's or higher degree in the specific specialty (or its equivalent) is a minimum for entry into the occupation in the United States. The regulation at 8 C .F.R. § 214.2(h)(4)(ii) adds a non-exhaustive list of fields of endeavor to the statutory definition. And the regulation at 8 C.F.R. § 214.2(h)(4)(iii) requires that the proffered position must also meet one of the following criteria to qualify as a specialty occupation: 1. A baccalaureate or higher degree or its equivalent is normally the minimum requirement for entry into the particular position; 2. The degree requirement is common to the industry in parallel pos1t10ns among similar organizations or, in the alternative, an employer may show that its particular position is so complex or unique that it can be performed only by an individual with a degree; 3. The employer normally requires a degree or its equivalent for the position; or 4. The nature of the specific duties [is] so specialized and complex that knowledge required to perform the duties is usually associated with the attainment of a baccalaureate or higher degree. The statute and the regulations must be read together to make sure that the proffered position meets the definition of a specialty occupation. See K Mart Corp. v. Cartier, Inc., 486 U.S. 281, 291 (1988) (holding that construction of language which takes into account the design of the statue as a whole is preferred); see also COIT Independence Joint Venture v. Fed. Sav. And Loan Ins. Corp., 489 U.S. 561 (1989); Matter of W-F-, 21 I&N Dec. 503 (BIA 1996). Considering the statute and the regulations separately leads to scenarios where a Petitioner satisfies a regulatory factor but not the definition of specialty occupation contained in the statute. See Defensor v. Meissner, 201 F.3d 384, 387 5th Cir. 2000). The regulatory criteria read together with the statute gives effect to the statutory intent. See Temporary Alien Workers Seeking Classification Under the Immigration and Nationality Act, 56 Fed. Reg. 61111, 61112 Dec. 2, 1991). So, we construe the term "degree" in 8 C.F.R. § 214.2(h)(4)(iii)(A) to mean not just any baccalaureate or higher degree, but one in a specific specialty that is directly related to the proffered position supporting the statutory definition of specialty occupation. See Royal Siam Corp. v. Chertojf, 484 F.3d 139, 147 (1st Cir. 2007) (describing "a degree requirement in a specific specialty" as "one that relates directly to the duties and responsibilities of a particular position"). USCIS' application of this standard has resulted in the orderly approval ofH-lB petitions for engineers, accountants, information technology professionals and other occupations, commensurate with what Congress intended when it created the H-1 B category. And job title or broad occupational category alone does not determine whether a particular job is a specialty occupation under the regulations and statute. The nature of the Petitioner's business operations along with the specific duties of the proffered job are also considered. We must evaluate the employment of the individual and determine whether the position qualifies as a specialty occupation. See Defensor, 201 F.3d 384. So, a Petitioner's self-imposed requirements are not as critical as whether the position the Petitioner offers requires the application of a theoretical and practical body of knowledge gained after earning the required baccalaureate or higher degree in the specific specialty required to accomplish the duties of the job. By regulation, the Director is charged with determining whether the petition involves a specialty occupation as defined in section 214(i)(l) of the Act. 8 C.F.R. § 214.2(h)(4)(i)(B)(2). The Director may request additional evidence in the course of making this determination. 8 C.F.R. § 103.2(b)(8). In addition, a petitioner must establish eligibility at the time of filing the petition and must continue to be eligible through adjudication. 8 C.F.R. § 103.2(b)(l). 2 II. PROFFERED POSITION The Petitioner seeks to employ the Beneficiary in H-1 B classification to serve as a business operations manager. The Petitioner initially provided documentation supporting the Beneficiary's educational credentials. In response to the request for evidence (RFE), the Petitioner resubmitted the Beneficiary's educational credentials, and also submitted business registration and operations documents, a copy of its brochure and website, organizational chart, photos of its business premises, tax documents, copies of advertisements for purportedly parallel positions at supposedly similar organizations, an expert opinion, and documentation supporting the Beneficiary's maintenance of nonimmigrant status. At appeal, the Petitioner submits a statement from the Petitioner and a new expert opinion. According to the Petitioner, the proffered job requires a minimum of a bachelor's degree in business administration with a concentration in management. III. ANALYSIS For the reasons below, we have determined that the Petitioner's business operations manager position does not qualify as a specialty occupation. The evidence the Petitioner has submitted into the record does not demonstrate that performance of the proffered job's duties requires an individual with a bachelor's degree in a specific related specialty. A. First Criterion The Petitioner's proffered job does not qualify as a specialty occupation under the first criterion of the regulation at 8 C.F.R. § 214.2(h)(4)(iii)(A)(l). The regulations require a bachelor's or higher degree in a specific specialty as a threshold for entry into the proffered position. The first criterion's scope encompasses the question of whether a bachelor's or higher degree in a specific specialty related to a proffered job's duties, or the equivalent, is normally required. The standard of whether an individual petitioner's proffered position is a specialty occupation because it normally requires a degree or its equivalent as a threshold requirement for entry to the position is set forth in the third criterion at 8 C.F.R. § 214.2(h)(4)(iii)(A)(3). If we were to interpret the first criterion to relate to a specific petitioner's proffered position and its minimum requirements, it would render the third criterion of the regulations at 8 C.F.R. § 214.2(h)(4)(iii)(A)(3) redundant. In support, the Petitioner asserts the business continuity planner entry in the U.S. Department of Labor, Bureau of Labor Statistics Occupational Information Network (O*NET) supports the specialty occupation nature of its proffered business operations manager job because the position "shares responsibilities with Business Continuity Planners, aligning with O*NET' s outlined duties and educational preferences." And the Petitioner submitted two advisory opinions in response to the Director's RFE and with this appeal respectively. The Petitioner's reliance on O*NET is misplaced. In the first instance, we do not agree with the Petitioner that its business operations manager position "shares responsibilities with Business Continuity Planners." "Business Continuity Planners" develop, maintain, or implement business continuity and disaster recovery strategies and solutions. The Petitioner submitted job duties describing its business operations manager as "completely dedicated to ensuring maximum profitability for the business ... " In its recitation of the business operations managers duties, the 3 Petitioner makes no mention of disaster preparedness or risk assessment connected with ensuring business continuity in the face of a disruption event. Moreover, O*NET's summary report for "Business Continuity Planners" proceeds no further than to establish a minimum entry requirement of a four-year bachelor's degree for "most" positions within the occupation and includes a caveat that "some do not." The summary report is silent about the specific specialty for the bachelor's degree. See O*NET Summary Report for "Business Continuity Planners," https://www.onetonline.org/link/summary/13-1199.04. It is not enough that the position requires a bachelor's degree; the required degree must be in a field or fields comprising a specific specialty related to the theoretical and practical knowledge required to perform the duties of the proffered job. So, the Petitioner's assertion is not adequately supported by its reliance on the summary report. The Petitioner also introduced two advisory opinions into the record in an effort to establish eligibility under the first criterion. As a matter of discretion, we may use opinion statements submitted by the Petitioner as advisory. Matter of Caron Int'l, Inc., 19 I&N Dec. 791, 795 (Comm'r 1988). But they are not presumptive evidence of eligibility. See also Matter of V-K-, 24 I&N Dec. 500, 502 n.2 (BIA, 2008). And less weight is given to an advisory opinion where there is cause to question or doubt the opinion or if it is not in accord with other information in the record. Matter of Caron Int 'l, Inc., 19 I&N Dec. at 795. In general, the Petitioner's advisory opinions are considerably doubtful. In response to the Director's RFE, the Petitioner submitted an advisory opinion authored by Dr. I I professor, department of data analytics and information systems, I I School of Business. Professor I I qualifications to opine on the specialty occupation nature of a business operations manager position proffered by the Petitioner are unclear because Professor I I area of expertise is in data analytics and information systems, not business operations. Although Professor I I did complete an undergraduate degree in business administration, it is not clear how their graduate studies in management information systems and primary areas of research in knowledge management, information system implementation, and information processing for decision making render them qualified to provide an opinion on a business operations management role like the one the Petitioner describes in the petition. Moreover, Professor I I cited to the O*NET and the Department of Labor (DOL) Bureau of Labor Statistics (BLS) Occupational Outlook Handbook (Handbook) for some of their analysis. However, Professor I I did not identify which specific O*NET or Handbook entry they evaluated and considered when making their conclusions. Professor also listed the materials they evaluated to determine the Petitioner's proffered business operations manager position qualified as a specialty occupation. Aside from mentioning the Handbook and O*NET as described above, Professor did not further mention or discuss any of the other materials they reviewed and how the materials supported the specialty nature of the Petitioner's proffered business operations manager position. 1 Professor opinion is consequently unpersuasive because it is not in accord with other information in the record and does not reliably, materially, or probatively provide authority for the conclusions it contains. occupation 1 We will also evaluate the advisory opinions the Petitioner has submitted in the applicable sections of this decision to the extent that they assert the Petitioner's proffered position qualifies as a specialty occupation under other applicable criteria contained at 8 C.F.R. § 214.2(h)(4)(iii)(A). 4 I With this appeal, the Petitioner submits an advisory opinion authored by I l professor at the I Ischool of business and school of engineering. Professor I examined the duties of the Petitioner's proffered business operations manager position and concluded that the theoretical and practical knowledge composing a specialty required to perform the duties could be earned after completing a bachelor's degree in business administration with a concentration in management. However, Professor I I also concluded the Petitioner's business operations manager duties overlapped with the duties described in the O*NET business continuity planner category. As described above, the Petitioner's proffered job duties contain no commonality with the duties of a business continuity planner. "Business Continuity Planners" develop, maintain, or implement business continuity and disaster recovery strategies and solutions. The Petitioner submitted job duties describing its business operations manager as "completely dedicated to ensuring maximum profitability for the business ... " In its recounting of the business operations manager's duties, the Petitioner makes no mention of disaster preparedness or risk assessment connected with ensuring business continuity in the face of a disruption event. Moreover, Professor I I does not materially, relevantly, or probatively identify which specific duties in the Petitioner's proffered business operations manager position overlap with the duties contained in the business continuity planner O*NET category. The inapposite duties described by the Petitioner and those contained in the O*NET category they and Professor I I conclude is correspondent to their proffered position leads us to assign less weight to Professor! Iopinion. The Petitioner has not provided sufficient documentation from a probative source to conclude that a baccalaureate or higher degree in a specific specialty related to the duties of the job or its equivalent is required as a minimum qualification for entry to this particular position. So, the Petitioner has not satisfied the first criteria contained at 8 C.F.R. § 214.2(h)(4)(iii)(A). B. First Prong of Second Criterion The second criterion presents two, alternative prongs: (A) the degree requirement is common to the industry in parallel positions among similar organizations; or (B) the employer's particular position is so complex or unique that it can be performed only by an individual with a degree. The first prong, concerned with common industry practice is satisfied when the Petitioner establishes that their degree requirement is common to the industry in parallel positions among similar organizations. The alternative prong of the second criterion is satisfied if the Petitioner shows that its particular position is so complex or unique that it can be performed only by an individual with a bachelor's degree in a specific specialty related to the duties of the proffered position or its equivalent. To satisfy the first prong, a petitioner must establish eligibility by demonstrating that the degree requirement is common to the industry in parallel positions amongst similar organizations. The Petitioner states that its degree requirement for its business operations manager position is common to the industry in parallel positions among similar organizations. In support, the Petitioner provided job vacancy announcements. And the advisory opinions the Petitioner submitted into the record also made some conclusions based on the content of the advertisements. We regularly consider the following and other material, relevant, and probative sources of evidence to determine if there is such a common degree requirement: whether the Handbook reports that the 5 industry requires a degree; whether the industry's professional association has made a degree a minimum entry requirement; and whether letters or affidavits from firms or individuals in the industry establish that such firms "routinely employ and recruit only degreed individuals." As noted, there is no Handbook entry corresponding to the Petitioner's proffered business operations manager position. Nor did the Petitioner submit evidence from an industry professional association, or from firms or individuals in its industry indicating such a degree is a minimum requirement for entry into the position. As stated earlier, the Petitioner submitted job vacancy announcements in support of its assertion that the claimed degree requirement is common to the industry. However, to be relevant for consideration under this prong, the job vacancy announcements must advertise "parallel positions," and the announcements must have been placed by organizations that (1) conduct business in the Petitioner's industry and (2) are also "similar" to the Petitioner. The job vacancy announcements the Petitioner submitted do not satisfy this threshold. The Petitioner is a car rental, car sale, and car repair business. The job postings the Petitioner submitted were placed by institutions of higher education, a space exploration company, a healthcare information technology company, a professional services and information technology company, and an information technology management company. None conduct business in the Petitioner's industry and the Petitioner submits no convincing information, material, or explanation to explain how these vastly different entities conduct business in the same industry as one another let alone with the Petitioner. The advertised job opportunities also cannot be considered "parallel positions." One of the job postings is for a business operations specialist. Examination of this position's duties reflects the incumbent would be required to "collaborate closely with the Business Operations Program Manager to deliver efficient, proficient, and knowledgeable financial services." There is no financial services component or duty described in the Petitioner's proffered job aside from the "prepar[ation] and administ[ration of] an annual operating budget." But the "financial services" contemplated in the advertisement the Petitioner submitted into the record entail "the day-to-day management of diverse contracts, travel arrangements, and procurement activities." The Petitioner has not adequately demonstrated with persuasive material, relevant, or probative evidence how the "Business Operations Program Manager" position described in the advertisement parallels the position proffered here. The Petitioner also submitted an advertisement for a facilities and business operations specialist requiring a bachelor's degree in operations management, business or contract administration, facilities management, or a related field ( or equivalent work experience). But this position is not "parallel" to the Petitioner's proffered business operations manager position. The duties require facilities management, equipment tracing, and basic IT support amongst other duties that do not correspond to the duties the Petitioner submitted describing its business operations manager position. And the remaining job postings advertise "operations specialist" positions, but also do not also appear to parallel the offered position. 6 For all these reasons, the Petitioner has not established that these job vacancy announcements are relevant. But even if that threshold had been met, we would still conclude that the Petitioner did not satisfy this prong of the second criterion, as these ads also did not indicate that a bachelor's degree in a specific specialty, or the equivalent, is common to the Petitioner's industry in parallel positions among similar organizations. The announcements the Petitioner submitted reflect that the advertising employers would accept any bachelor's degree. The Petitioner concludes that this establishes a common bachelor's degree requirement for the role in line with the different needs for different companies. But again, the Petitioner elevates a requirement for any bachelor's degree to mean that a position requires a bachelor's degree in a specific specialty or fields comprising a specialty to perform the duties of the position. This is incorrect. The acceptance of any bachelor's degree in any field or a wide variety of seemingly unconnected fields which employers would have accepted for entry into the proffered position undermine the Petitioner's assertion that a bachelor's degree in a specific specialty is a common requirement for the proffered job because various unconnected degree requirements cannot compose a specialty which provides a basis for a body of theoretical and practical knowledge required to perform the duties of a position. And the Petitioner's reliance on the advisory opinions they submitted, to the extent they support its assertions that the Petitioner's proffered position's educational requirement is a common requirement within the industry for parallel positions among similar organizations, appears misplaced. The authors of the advisory opinions do not develop their expertise regarding industry recruiting and hiring standards, which is especially important given the Petitioner's submission of evidence for consideration under this prong wherein it indicated that a standard may exist. So, we conclude that the advertisements provided do not support the Petitioner's argument concerning eligibility under the first alternative prong of the second criteria 8 C.F.R. § 214.2(h)(4)(iii)(A)(2). C. Second Prong of Second Criterion and Fourth Criterion The Petitioner claims that its proffered job is a specialty occupation under the alternate prong of the second criterion. As mentioned above, the alternative prong of the second criterion is satisfied if the Petitioner shows that its particular position is so complex or unique that it can be performed only by an individual with a bachelor's degree in a specific specialty related to the duties of the proffered position or its equivalent and the fourth criterion at 8 C.F.R. § 214.2(h)(4)(iii)(A)(4) requires a petitioner to establish that the nature of the specific duties is so specialized and complex that the knowledge required to perform them is usually associated with the attainment of a baccalaureate or higher degree in a specific specialty, or its equivalent. The Petitioner stated that its business operations manager must have a bachelor's or higher degree in business administration with a concentration in management or a related field because its proffered job is complex or unique and requires the performance of specialized duties. We said earlier that the Petitioner submitted a letter into the record describing the business operations manager job duties. It is always a petitioner's burden to establish eligibility by a preponderance of the evidence for the immigration benefit sought. Section 291 of the Act, 8 U.S.C. § 1361. The letter the Petitioner submitted does not demonstrate the proffered job's complexity or uniqueness. The letter provides no additional context, information, or explanation. So, it is unclear what the complexity or uniqueness 7 of the Petitioner's proffered job is to demonstrate eligibility under the alternate second part of the second prong contained at 8 C.F.R. § 214.2(h)(4)(iii)(A)(2) And the elaboration of the duties and the percentages of time for each duty do not demonstrate any additional complexity or uniqueness in this particular position. The duties do not describe a position so specialized and complex that it would require the application of a theoretical and practical body of highly specialized knowledge gained after earning a bachelor's degree in a specific specialty to perform them so as to demonstrate eligibility under the fourth prong at 8 C.F.R. § 214.2(h)(4)(iii)(A)(4). The advisory opinions the Petitioner submitted are also unconvincing. Again, advisory opinions are not presumptive evidence of eligibility; we are ultimately responsible for making the final determination regarding an individual's eligibility for the benefit sought. Matter of Caron Int 'l, Inc., 19 I&N Dec. at 795; see also Matter of V-K-, 24 I&N Dec. at 502 n.2. The advisory opinions submitted by the Petitioner are unhelpful to demonstrate eligibility under the alternate prong of the second criterion and the fourth criterion. The writers conclude that the business operations manager position is a specialty occupation because performance of its duties requires reliance on a diverse and seemingly unconnected list of concepts such as planning and resource, strategies, information systems, and implementation. The writers did not articulate why these concepts are relied upon to perform the duties of the proffered position. They did not cite, refer to, or provide in the record any of the writer's research into the issues they are considering or other research into the issues. The writers did not compare and contrast the Petitioner's business operations manager position to other operations management positions to distinguish it as unique or complex and specialized. Quite the contrary, one of the advisory opinions as described above compared it to business continuity planners, a seemingly unrelated occupation. The advisory opinions the Petitioner has submitted simply regurgitated the duties the Beneficiary would perform as a business operations manager in an expanded narrative format. The duties did not appear so specialized and complex or unique such that a bachelor's degrees in a range of related disciplines comprising a single specialty related to the duties of the proffered position is the minimum requirement for entry. So, whilst the writers concluded the duties that will be performed require a bachelor's degree in a specific specialty related to those duties, they did not explain why the position is more specialized and complex or the particular position complex or unique. The record lacks sufficient unambiguous information to set the Petitioner's business operations manager position as more "complex or unique" or its duties "specialized and complex" from positions that do not require at least a bachelor's degree in a specific specialty or its equivalent to perform the duties of the Petitioner's officer job. So, the Petitioner has not satisfied the second alternative prong of the second criterion at 8 C.F.R. § 214.2(h)(4)(iii)(A)(2) or the fourth criterion at 8 C.F.R. § 214.2(h)( 4)(iii)(A)( 4). D. Third Criterion The Petitioner's proffered job does not qualify as a specialty occupation under the third criterion of the regulations at 8 C.F.R. § 214.2(h)(4)(iii)(A)(3). The third criterion requires an employer to demonstrate that it normally requires a bachelor's degree in a specific specialty, or its equivalent, related to the performance of the position's job duties. 8 The Petitioner's RFE response expressed its preference for its business operations manager to possess a bachelor's degree in business administration with a concentration in management. The Petitioner asserts that its preference is in fact its normal requirement for its business operations manager position. In support of this preference the Petitioner submits a statement in conjunction with its appeal. The record must establish that a petitioner's stated degree requirement is not a matter of preference for high-caliber candidates but is necessitated instead by performance requirements of the position. See Defensor, 201 F.3d at 387-88. Were we limited solely to reviewing a petitioner's claimed self imposed requirements, an organization could bring any individual with a bachelor's degree to the United States to perform any occupation so long as the petitioning entity created a token degree requirement. Id. The Petitioner's statement is insufficient to support the Petitioner's eligibility under the third criterion because they mainly express a preference, and then set forth job duties and responsibilities. The Petitioner does not provide any additional evidence or documentation which could have helped evaluate its eligibility under this criterion, such as current or prior job announcements, a list of current of former employees with position titles like the proffered position's title and degree titles, or copies of current or former employee's paystubs, degree, and resumes. The absence of any additional evidence or documentation from the Petitioner cannot establish that the Petitioner's requirements compose anything more than a self-imposed preference. So, the Petitioner has not satisfied the third criterion of 8 C.F.R. § 214.2(h)( 4)(iii)(A). We conclude that the proffered position here is not a specialty occupation because the record of proceedings does not establish that the proffered position requires both: (1) the theoretical and practical application of a body of highly specialized knowledge; and (2) the attainment of a bachelor's degree in the specific specialty. The Petitioner has satisfied neither the statutory definition of a "specialty occupation" at section 214(i)(l)(B) of the Act nor the regulatory definition of a specialty occupation at 8 C.F.R. § 214.2(h)(4)(ii). As the Petitioner had not satisfied the threshold requirements, it cannot satisfy any of the supplemental specialty-occupation criteria enumerated at 8 C.F.R. § 2 l 4.2(h)( 4)(iii)(A)(l)-( 4). So, the Petitioner has not established that the proffered position is a specialty occupation. B. Non-Corresponding Labor Condition Application The certified LCA submitted with the petition does not correspond to the petition. A Petitioner seeking to file an H-lB petition must submit a certified LCA. Section 212(n)(l) of the Act; 20 C.F.R. § 655.731(a). A DOL-certified LCA memorializes the attestations a petitioner makes regarding the employment of the noncitizen in H-lB status. See 20 C.F.R. § 655.734(d)(l)-(6). Whilst DOL is responsible for certifying that the Petitioner has made the required LCA attestations, USCIS evaluates whether the submitted LCA corresponds with the Petitioner's H-lB petition. 20 C.F.R. § 655.705(b). USCIS may consider DOL regulations when adjudicating H-lB petitions. See Int'l Internship Programs v. Napolitano, 853 F.Supp. 2d 86, 98 (D.D.C. 2012), aff'd sub nom Int'l Internship Program v. Napolitano, 718 F.3d 986 (D.C. Cir. 2013). See also ITServe Alliance, Inc. v. DHS, 590 F. Supp. 3d 27, 40 (D.D.C. 2022), aff'd sub nom ITServe Alliance, Inc. v. DHS, 714 F. 4th 1028 (D.C. Cir. 9 2023) (noting that 20 C.F.R. § 655.705 requires USCIS "to check that the [H-lB] petition matches the LCA"). The Petitioner attested that the business operations manager would perform the following duties: • Forecast goals and objectives for the departments and strives to meet them. • Hires, trains, motivates, and monitors the performance of the service and parts department managers. • Prepares and administers an annual operating budget for the service and parts departments. • Maintains reporting systems required by general management and the manufacturer. • Monitors the performance of the service, parts, and body shop departments. • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. • Understands and ensures compliance with manufacturer warranty and policy procedures. • Fosters professional employee development and coordinates with department managers to determine the need for advanced training. • Maintains high-quality servicer repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. • Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. • Handles customer complaints immediately and according to dealership's guidelines. • Administers warranty claims, reviews warranty policy adjustments, understand and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers. • Develops dealership service and parts pricing plans and recommends to dealer or general manager. • Work with parts and service managers to find ways to improve the overall profitability of the dealership. • Keep abreast of new equipment and tools available and recommends purchases. In a statement submitted with its appeal, the Petitioner revised the job description above, but retained the duties' general nature and character. But, even with the revisions submitted at appeal, the Petitioner's proffered job duties are non-corresponding to the description of a business continuity planner contained in the Occupational Information Network (O*NET) the Petitioner asserted its proffered positions corresponded with. There is no mention or provision or objective for disaster preparedness or continuity of business operations in the duties the Petitioner submitted. Disaster preparedness and continuity of business operations is the primary function and objective of the business continuity planner position contained in the O*NET entry. An LCA certified for a job classification which does not correspond to the proffered position cannot support an H-lB petition. So, the petition would be unapprovable as filed even if the Petitioner could have demonstrated that the proffered job is a specialty occupation under section 214(i)(l) of the Act and the regulations at 8 C.F.R. § 214.2(h)(4)(ii). 10 IV. CONCLUSION The appeal will be dismissed for the above stated reasons. In visa petition proceedings, it is the Petitioner's burden to establish eligibility for the immigration benefit sought. Section 291 of the Act, 8 U.S.C. § 1361. The Petitioner has not met that burden. ORDER: The appeal is dismissed. 11
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